
Frequently Asked Questions
General Questions
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Virtual therapy is a form of mental health support that takes place online through secure video calls, phone calls or messaging platforms. It allows individuals to connect with licensed therapists from the comfort of their own spaces, offering a flexible and accessible way to receive professional support.
One of the main benefits of virtual therapy is convenience, as it eliminates the need for travel and allows sessions to take place from anywhere. It also offers greater privacy and comfort, enabling individuals to engage in therapy from a familiar and safe environment. With flexible scheduling options, including evenings and weekends, virtual therapy makes it easier to fit mental health care into a busy lifestyle. Additionally, it provides access to a wider range of therapists without geographical limitations, ensuring individuals can find the right professional for their needs. Virtual therapy also supports continuity of care, allowing people to maintain their therapeutic progress even when traveling or going through life transitions.
At The Healing Lens, we prioritize creating a calm, accepting, and secure space where you can embark on your healing journey with ease.
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Naturopathic services take a holistic, integrative, evidence-based approach to health by combining conventional medical knowledge with natural therapies to support comprehensive wellbeing. These services are provided by licensed naturopathic doctors who assess the body as a whole, addressing the underlying causes of physical and mental health concerns rather than just managing symptoms.
Naturopathic care can play a vital role in managing varying kinds of conditions. By focusing on prevention and optimizing health, it can complement conventional medical treatments or serve as a standalone approach for those seeking a more natural and personalized path to healing.
At The Healing Lens, we integrate naturopathic services with our therapy offerings to provide a comprehensive, patient-centered approach to mental and physical wellness. Our goal is to empower individuals with science-based, holistic strategies that support long-term health in a calm, accepting, and collaborative environment.
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Deciding if virtual therapy or naturopathic services at The Healing Lens is right for you depends on your unique needs, goals, and preferences for care. Our services are designed for individuals seeking accessible, integrative, and evidence-based support for their mental and physical wellbeing.
Virtual therapy may be a good fit if you're looking for professional mental health support from the comfort of your own space. It can help with concerns such as anxiety, depression, stress, trauma, relationship challenges, and personal growth. If you value flexibility, privacy, accessibility, and convenience, virtual therapy allows you to connect with a licensed therapist in a way that fits your lifestyle.
Naturopathic services may be beneficial if you're interested in a holistic, medically-informed approach to health. Our licensed naturopathic doctor focuses on addressing the root causes of varying issues. If you’re looking for natural, science-based strategies to complement conventional medical care or improve overall wellbeing, naturopathic support can be an excellent option.
If you’re unsure which service is right for you, we encourage you to reach out for a Free 15-Minute Discovery Call. Our team at The Healing Lens is here to guide you in finding the best approach for your healing journey in a calm, supportive, and accepting space.
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Yes, all sessions and appointments at The Healing Lens are completely confidential and secure. We prioritize your privacy and adhere to strict professional and ethical standards to ensure your personal information remains protected.
Both our virtual therapy sessions and naturopathic appointments are conducted through secure, encrypted platforms that comply with privacy regulations, including PHIPA (Personal Health Information Protection Act) and PIPEDA (Personal Information Protection and Electronic Documents Act) within Canada. This ensures that your conversations with your practitioner remain private and that your data is safeguarded. Our naturopathic services follow strict confidentiality guidelines in accordance with healthcare privacy laws. Your health records, treatment plans, and any shared information are securely stored and only accessible to authorized professionals involved within your care.
At The Healing Lens, we are committed to creating a safe and trusting environment where you can seek support with confidence, knowing that your information is handled with the utmost care and discretion.
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Yes, The Healing Lens offers a Free 15-Minute Discovery Call to help you determine if our virtual therapy or naturopathic services are the right fit for you. This consultation provides an opportunity to discuss your needs, ask questions, and learn more about our approach in a no-pressure, supportive environment.
During the call, we will explore your goals, explain how our services work, and help you decide on the best path forward. Whether you're considering virtual therapy, naturopathic care, or an integrative approach, this session allows you to make an informed decision about your healing journey.
To schedule your Free 15-Minute Discovery Call, you can book an appointment through our website, contact us through our contact page, or send us an email. We’re here to help guide you toward the care that best supports your wellbeing.
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Yes, all practitioners at The Healing Lens are licensed and regulated professionals within their respective fields. Our virtual therapist is licensed and is registered with the OCSWSSW [Ontario College of Social Workers and Social Service Workers], adhering to strict ethical guidelines and standards of practice. They are highly trained and experienced in providing therapeutic support for a wide range of mental health concerns.
Similarly, our naturopathic doctor is licensed by CONO [College of Naturopaths of Ontario], following the established medical standards to provide safe, evidence-based care. They are extensively trained within naturopathic medicine and are committed to helping clients achieve optimal health through a holistic and integrative approach.
At The Healing Lens, we ensure that our team meets all regulatory requirements, so you can feel confident that you are receiving high-quality, professional care in a safe and supportive environment.
Insurance & Payments
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At The Healing Lens, our virtual therapy services are priced as follows:
Free 15-Minute Discovery Call: $0
Initial Consultation: $60
Follow-Up Sessions: $60
For The Healing Lens naturopathic services, the pricing is as follows:
Free 15-Minute Discovery Call: $0
Initial Consultation: $150
Follow-Up Appointments: $100
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Yes, The Healing Lens accepts insurance for both virtual therapy and naturopathic services, depending on your insurance provider and plan. Many insurance plans cover mental health services and naturopathic care, though coverage may vary.
We recommend checking with your insurance provider to confirm the details of your coverage, including any requirements for claims submission. If needed, we can provide receipts and documentation for you to submit to your insurer for reimbursement.
Our goal is to make it as easy as possible for you to access the care you need, so feel free to reach out if you have any questions about insurance or need assistance with the process.
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Yes, you may be eligible for reimbursement for therapy and naturopathic appointments, depending on your insurance provider and plan. Many insurance plans cover both mental health services and naturopathic care, though the specific coverage may vary.
For therapy sessions, most insurance providers cover services provided by licensed mental health professionals, such as social workers, psychologists, and counselors. Naturopathic services are also often covered by extended health plans, particularly if your plan includes alternative or complementary medicine coverage.
We can provide detailed receipts and documentation for you to submit to your insurance provider for reimbursement. To ensure you’re fully informed, we recommend checking with your insurance provider to confirm your coverage details and any specific requirements for claims submission. If you have any questions or need assistance, feel free to reach out to us, we are happy to help guide you through the process.
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At The Healing Lens, we accept a variety of payment methods to make it as convenient as possible for you to access our services. We currently accept credit and debit cards (Visa, MasterCard, American Express), e-transfers (for Canadian clients), PayPal, and direct billing for insurance where applicable. Payment is typically due at the time of the session or appointment, and we provide receipts for insurance claims or personal records. If you have any specific payment questions or need further assistance, please don’t hesitate to contact us. We are here to support you through the process.
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Yes, The Healing Lens offers direct billing for insurance, where applicable. If your insurance plan covers virtual therapy or naturopathic services, we can submit the billing directly to your insurer, saving you the time and effort of handling the claim yourself. Coverage varies depending on your provider and plan, so we recommend checking with your insurance company to confirm the details of your coverage.
If direct billing is available, we will provide you with the necessary documentation to ensure a smooth process. If you have any questions or need assistance with the direct billing process, feel free to contact us, we are happy to help.